--- title: terms --- [![ConQR AI](https://www.getconqr.ai/hubfs/raw_assets/public/conqr-theme-2.0/images/conqr-logo-on-light.svg)](https://www.getconqr.ai/?hsLang=en) [Home](https://www.getconqr.ai/?hsLang=en) # Terms of Service Last updated: September 24, 2026 These Terms of Service ("Terms") are a binding agreement between ConQR AI Technologies Inc. ("ConQR", "we", "us") and the company or other legal entity that creates a ConQR workspace or otherwise accepts these Terms ("Customer"). Individual users who access the Service under Customer's account ("Users") must follow these Terms; Customer is responsible for its Users. By creating an account, inviting users, or accessing the Service, Customer agrees to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company. ## 1. The Service ConQR provides a cloud software platform for construction field workflows, including inspection requests and collaboration, issue logs, daily reports, documents, project records, related notifications, and optional AI-assisted features (the "Service"). Features may change over time. ConQR may update or discontinue parts of the Service with reasonable notice when practical. ## 2. Accounts and access Customer designates administrators who manage Users, roles, and project membership. Users must provide accurate account information and keep credentials confidential. Customer is responsible for activity under its accounts. ConQR may suspend access that appears compromised, abusive, or in violation of these Terms. ## 3. Customer content Customer and its Users retain ownership of project content submitted to the Service ("Customer Content"), including inspection and issue records, comments, photos, documents, and daily reports. Customer grants ConQR a worldwide, non-exclusive license to host, process, transmit, display, and back up Customer Content solely to provide and improve the Service, including offline sync, notifications, search, and support. ConQR does not claim ownership of Customer Content. ## 4. Acceptable use Customer and Users will not: - use the Service in violation of law or third-party rights; - upload malware, attempt unauthorized access, or disrupt the Service; - probe, scan, or reverse engineer the Service except as permitted by law; - use the Service to send spam or unsolicited commercial messages; - misrepresent identity or affiliation, or share login credentials; - resell or provide the Service to third parties except as expressly allowed in an order form. ## 5. Subscriptions and fees Paid plans are billed according to the plan Customer selects in the product or an order form. Fees are processed by Stripe or another payment processor. Unless stated otherwise, fees are non-refundable except where required by law. Taxes may apply. Failure to pay may result in suspension or termination of paid features after notice. ## 6. Confidentiality Each party may receive non-public information from the other ("Confidential Information"). The receiving party will use it only to perform under these Terms and will protect it with at least reasonable care. Confidential Information does not include information that is public, independently developed, or rightfully received from a third party without duty of confidentiality. Disclosure required by law is permitted with prior notice when legally allowed. ## 7. Privacy ConQR processes personal information as described in our [Privacy Policy](https://www.getconqr.ai/privacy?hsLang=en). Customer is responsible for providing any notices and obtaining any consents required for Customer Content and User personal information under applicable privacy laws. ## 8. Notifications, email, and SMS The Service may send in-app, email, push, and SMS notifications about workflow activity when Users configure preferences and provide contact details. SMS is transactional and optional: Users must add a phone number and enable Text preferences to receive texts. Message frequency varies. Message and data rates may apply. Users may disable Text preferences or reply STOP to opt out; reply HELP for help. Customer will not use ConQR messaging features for unlawful or unsolicited marketing. ## 9. Subprocessors and third-party services ConQR uses subprocessors (for example cloud hosting, email, SMS, payments, analytics, and authentication) to operate the Service. Third-party services Customer connects remain subject to their own terms. ConQR is not responsible for third-party outages outside its reasonable control. ## 10. Intellectual property ConQR and its licensors own the Service, software, branding, and documentation. No rights are granted except as expressly stated. Feedback Customer provides may be used by ConQR without obligation. ## 11. Disclaimer of warranties THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONQR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CONQR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT CUSTOMER CONTENT WILL NEVER BE LOST. CUSTOMER IS RESPONSIBLE FOR MAINTAINING APPROPRIATE BACKUPS OF CRITICAL PROJECT RECORDS. ## 12. Limitation of liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. CONQR'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO CONQR FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY. ## 13. Indemnity Customer will defend and indemnify ConQR against claims arising from Customer Content, Customer's misuse of the Service, or Customer's violation of these Terms or applicable law, except to the extent caused by ConQR's willful misconduct. ## 14. Term, suspension, and termination These Terms start when Customer first accepts them and continue until the subscription ends or either party terminates. Either party may terminate for material breach if not cured within thirty (30) days after notice (or immediately for non-payment or severe misuse). ConQR may suspend the Service for security risk, legal requirement, or non-payment. Upon termination, Customer's right to access the Service ends. ConQR may delete Customer Content after a commercially reasonable retention period, except where law or Customer's compliance needs require longer retention of construction audit records Customer exports or retains separately. ## 15. Account deletion vs. project records A User may delete their personal login as described in the product or by contacting support. Deleting a personal login does not necessarily delete Customer Content that belongs to Customer's projects. Customer administrators control company data retention consistent with their construction and compliance obligations. ## 16. Changes We may update these Terms by posting a revised version on this page and updating the "Last updated" date. Material changes will be communicated by reasonable means (for example email or in-product notice) when practical. Continued use after the effective date constitutes acceptance of the updated Terms. ## 17. Governing law These Terms are governed by the laws of the State of California, excluding conflict-of-law rules. The state and federal courts located in California will have exclusive jurisdiction over disputes arising out of these Terms, except that ConQR may seek injunctive relief in any court of competent jurisdiction. ## 18. General These Terms, together with the Privacy Policy and any order form, are the entire agreement regarding the Service and supersede prior conflicting terms. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. Customer may not assign these Terms without ConQR's consent, except to a successor in connection with a merger or sale of substantially all assets. ConQR may assign these Terms. Notices to ConQR must be sent to [support@getconqr.ai](mailto:support@getconqr.ai). ## 19. Contact ConQR AI Technologies Inc. Email: [support@getconqr.ai](mailto:support@getconqr.ai) © 2026 ConQR AI Technologies. 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